You have 1 restore currently building. In the restore requested about 2 hours ago, 0 out of 11025 files are finished building. You will receive an email when the restore is complete.At this point, I contact Mozy support to get an idea of how long these typically take. This was prior to 1:00 pm Pacific Time. I received an auto response stating that they would get back to me sometime the following day. Hmmm, maybe a less ambitious approach would be warranted? Yesterday around this time, I decided to try for the 11 files that I wanted right away. Still not working. I got this email at 9am this morning:
That’s weird your restore is taking so long. Obviously something is wrong and it isn’t restoring correctly. I would try again. You also have the option to restore from your virtual drive. If you click on your Mozy icon on the menu bar (the four square icon) and choose restore files you’ll be able to view and restore your files from there. This is typically the best option for a smaller amount of files like you are trying to download. Let us know how it goes.Sigh, yeah I already tried all of this (and they should have been able to tell that I already tried again), so no help here. As I was writing this blog entry, I got an email requesting a copy of mozy.log. Interesting, I was performing a web restore, so there won’t be anything in the logs. My current Mozy status:
You have 1 restore currently building.
In the restore requested 1 day ago, 0 out of 11 files are finished building. You will receive an email when the restore is complete. Click here to view all your restores.A quick Google of “mozy restore” will show that this is not an isolated issue. You may be asking yourself, “what kind of moron uses beta backup software?” ahem. OK, I am a bit lucky. The vast majority of my data is stored in other online services (Gmail, Jive’s Zimbra server, Clearspace collaboration platform), so hard drive backups are less critical for me than for most people. However, I still do not like losing data, and other people who rely more heavily on hard drive files could get seriously burned using Mozy. My advice to you? Run away from Mozy as fast as you can! This is an article we found online about Mozy, as we can not attest to the validity of the blog post we have seen many many blog posts just like this. At Datvat you can have a live customer service rep on the phone and the US, and if needed we can also overnight you a usb drive with your encrypted data on it. http://fastwonderblog.com/2007/09/18/why-you-should-avoid-mozy-backups/